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Reviewed-by: Tomas Mraz <tmraz@fedoraproject.org> Reviewed-by: Matthias St. Pierre <Matthias.St.Pierre@ncp-e.com> (Merged from https://github.com/openssl/openssl/pull/11739)
121 lines
4.8 KiB
Markdown
121 lines
4.8 KiB
Markdown
OpenSSL User Support resources
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==============================
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_Under Construction; not more than a collection of text fragments yet._
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See the OpenSSL website www.openssl.org for details on how to obtain
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commercial technical support. Free community support is available through the
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openssl-users email list (see
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<https://www.openssl.org/community/mailinglists.html for> further details).
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If you have any problems with OpenSSL then please take the following steps
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first:
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- Download the latest version from the repository
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to see if the problem has already been addressed
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- Configure with no-asm
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- Remove compiler optimization flags
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If you wish to report a bug then please include the following information
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and create an issue on GitHub:
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- OpenSSL version: output of 'openssl version -a'
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- Configuration data: output of 'perl configdata.pm ==dump'
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- OS Name, Version, Hardware platform
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- Compiler Details (name, version)
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- Application Details (name, version)
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- Problem Description (steps that will reproduce the problem, if known)
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- Stack Traceback (if the application dumps core)
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Just because something doesn't work the way you expect does not mean it
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is necessarily a bug in OpenSSL. Use the openssl-users email list for this type
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of query.
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For *questions* on how to use OpenSSL or what went wrong when you
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tried something, our primary resource is the mailing list
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openssl-users@openssl.org, where you can get help from others in the
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OpenSSL community (which includes the developers as time permits).
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Only subscribers can post to openssl-users@openssl.org (although the
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archives are public).
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For more information, see <https://www.openssl.org/community/mailinglists.html>
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You have general questions about using OpenSSL
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----------------------------------------------
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In this case the [openssl-users][] mailing list is the right place for you.
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The list is not only watched by the OpenSSL team members, but also by many
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other OpenSSL users. Here you will most likely get the answer to your questions.
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An overview over the [mailing lists](#mailing-lists) can be found below.
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You found a Bug
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---------------
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If you have any problems with OpenSSL then please take the following steps first:
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- Search the mailing lists and/or the GitHub issues to find out whether
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the problem has already been reported.
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- Download the latest version from the repository to see if the problem
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has already been addressed.
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- Configure without assembler support (`no-asm`) and check whether the
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problem persists.
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- Remove compiler optimization flags.
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Please keep in mind: Just because something doesn't work the way you expect
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does not mean it is necessarily a bug in OpenSSL. If you are not sure,
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consider searching the mail archives and posting a question to the
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[openssl-users][] mailing list first.
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### Open an Issue
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If you wish to report a bug, please open an [issue][github-issues] on GitHub
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and include the following information:
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- OpenSSL version: output of `openssl version -a`
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- Configuration data: output of `perl configdata.pm --dump`
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- OS Name, Version, Hardware platform
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- Compiler Details (name, version)
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- Application Details (name, version)
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- Problem Description (steps that will reproduce the problem, if known)
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- Stack Traceback (if the application dumps core)
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Not only errors in the software, also errors in the documentation, in
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particular the manual pages, can be reported as issues.
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### Submit a Pull Request
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The fastest way to get a bug fixed is to fix it yourself ;-). If you are
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experienced in programming and know how to fix the bug, you can open a
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pull request. The details are covered in the [Contributing](#contributing) section.
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Don't hesitate to open a pull request, even if it's only a small change
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like a grammatical or typographical error in the documentation.
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Mailing Lists
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=============
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The OpenSSL maintains a number of [mailing lists][] for various purposes.
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The most important lists are:
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- [openssl-users][] for general questions about using the OpenSSL software
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and discussions between OpenSSL users.
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- [openssl-announce][] for official announcements to the OpenSSL community.
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- [openssl-project][] for discussion about the development roadmap
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and governance.
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- [openssl-dev][] for discussion about development of OpenSSL.
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The openssl-dev list has been discontinued since development is now taking
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place in form of GitHub pull requests. Although not active anymore, the
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searchable archive may still contain useful information.
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<!-- Links -->
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[mailing lists]: https://www.openssl.org/community/mailinglists.html
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[openssl-users]: https://mta.openssl.org/mailman/listinfo/openssl-users
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[openssl-announce]: https://mta.openssl.org/mailman/listinfo/openssl-announce
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[openssl-project]: https://mta.openssl.org/mailman/listinfo/openssl-project
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[openssl-dev]: https://mta.openssl.org/mailman/listinfo/openssl-dev
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