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openssl/SUPPORT.md
Rich Salz 257e9d03b0 Fix issues reported by markdownlint 
Reviewed-by: Tomas Mraz <tmraz@fedoraproject.org>
Reviewed-by: Matthias St. Pierre <Matthias.St.Pierre@ncp-e.com>
(Merged from https://github.com/openssl/openssl/pull/11739)
2020-05-08 16:22:02 +02:00

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OpenSSL User Support resources

Under Construction; not more than a collection of text fragments yet.

See the OpenSSL website www.openssl.org for details on how to obtain commercial technical support. Free community support is available through the openssl-users email list (see <https://www.openssl.org/community/mailinglists.html for> further details).

If you have any problems with OpenSSL then please take the following steps first:

  • Download the latest version from the repository to see if the problem has already been addressed
  • Configure with no-asm
  • Remove compiler optimization flags

If you wish to report a bug then please include the following information and create an issue on GitHub:

  • OpenSSL version: output of 'openssl version -a'
  • Configuration data: output of 'perl configdata.pm ==dump'
  • OS Name, Version, Hardware platform
  • Compiler Details (name, version)
  • Application Details (name, version)
  • Problem Description (steps that will reproduce the problem, if known)
  • Stack Traceback (if the application dumps core)

Just because something doesn't work the way you expect does not mean it is necessarily a bug in OpenSSL. Use the openssl-users email list for this type of query.

For questions on how to use OpenSSL or what went wrong when you tried something, our primary resource is the mailing list openssl-users@openssl.org, where you can get help from others in the OpenSSL community (which includes the developers as time permits).

Only subscribers can post to openssl-users@openssl.org (although the archives are public). For more information, see https://www.openssl.org/community/mailinglists.html

You have general questions about using OpenSSL

In this case the openssl-users mailing list is the right place for you. The list is not only watched by the OpenSSL team members, but also by many other OpenSSL users. Here you will most likely get the answer to your questions. An overview over the mailing lists can be found below.

You found a Bug

If you have any problems with OpenSSL then please take the following steps first:

  • Search the mailing lists and/or the GitHub issues to find out whether the problem has already been reported.
  • Download the latest version from the repository to see if the problem has already been addressed.
  • Configure without assembler support (no-asm) and check whether the problem persists.
  • Remove compiler optimization flags.

Please keep in mind: Just because something doesn't work the way you expect does not mean it is necessarily a bug in OpenSSL. If you are not sure, consider searching the mail archives and posting a question to the openssl-users mailing list first.

Open an Issue

If you wish to report a bug, please open an [issue][github-issues] on GitHub and include the following information:

  • OpenSSL version: output of openssl version -a
  • Configuration data: output of perl configdata.pm --dump
  • OS Name, Version, Hardware platform
  • Compiler Details (name, version)
  • Application Details (name, version)
  • Problem Description (steps that will reproduce the problem, if known)
  • Stack Traceback (if the application dumps core)

Not only errors in the software, also errors in the documentation, in particular the manual pages, can be reported as issues.

Submit a Pull Request

The fastest way to get a bug fixed is to fix it yourself ;-). If you are experienced in programming and know how to fix the bug, you can open a pull request. The details are covered in the Contributing section.

Don't hesitate to open a pull request, even if it's only a small change like a grammatical or typographical error in the documentation.

Mailing Lists

The OpenSSL maintains a number of mailing lists for various purposes. The most important lists are:

  • openssl-users for general questions about using the OpenSSL software and discussions between OpenSSL users.

  • openssl-announce for official announcements to the OpenSSL community.

  • openssl-project for discussion about the development roadmap and governance.

  • openssl-dev for discussion about development of OpenSSL.

The openssl-dev list has been discontinued since development is now taking place in form of GitHub pull requests. Although not active anymore, the searchable archive may still contain useful information.