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Most of the text was duplicated, and the second copy had better section titles that made the intent more prominent. Reviewed-by: Matt Caswell <matt@openssl.org> Reviewed-by: Matthias St. Pierre <Matthias.St.Pierre@ncp-e.com> (Merged from https://github.com/openssl/openssl/pull/13398)
92 lines
3.7 KiB
Markdown
92 lines
3.7 KiB
Markdown
OpenSSL User Support resources
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==============================
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See the <https://www.openssl.org/support/contracts.html> for details on how to
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obtain commercial technical support.
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If you have general questions about using OpenSSL
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-------------------------------------------------
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In this case the [openssl-users] mailing list is the right place for you.
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The list is not only watched by the OpenSSL team members, but also by many
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other OpenSSL users. Here you will most likely get the answer to your questions.
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An overview over the [mailing lists](#mailing-lists) can be found below.
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If you think you found a Bug
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----------------------------
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*NOTE: this section assumes that you want to report it or figure it out and
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fix it. What's written here is not to be taken as a recipe for how to get a
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working production installation*
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If you have any problems with OpenSSL then please take the following steps
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first:
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- Search the mailing lists and/or the GitHub issues to find out whether
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the problem has already been reported.
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- Download the latest version from the repository to see if the problem
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has already been addressed.
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- Configure without assembler support (`no-asm`) and check whether the
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problem persists.
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- Remove compiler optimization flags.
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Please keep in mind: Just because something doesn't work the way you expect
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does not mean it is necessarily a bug in OpenSSL. If you are not sure,
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consider searching the mail archives and posting a question to the
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[openssl-users] mailing list first.
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### Open an Issue
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If you wish to report a bug, please open an [issue][github-issues] on GitHub
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and include the following information:
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- OpenSSL version: output of `openssl version -a`
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- Configuration data: output of `perl configdata.pm --dump`
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- OS Name, Version, Hardware platform
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- Compiler Details (name, version)
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- Application Details (name, version)
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- Problem Description (steps that will reproduce the problem, if known)
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- Stack Traceback (if the application dumps core)
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Not only errors in the software, also errors in the documentation, in
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particular the manual pages, can be reported as issues.
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### Submit a Pull Request
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The fastest way to get a bug fixed is to fix it yourself ;-). If you are
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experienced in programming and know how to fix the bug, you can open a
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pull request. The details are covered in the [Contributing](#contributing) section.
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Don't hesitate to open a pull request, even if it's only a small change
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like a grammatical or typographical error in the documentation.
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Mailing Lists
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=============
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The OpenSSL maintains a number of [mailing lists] for various purposes.
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The most important lists are:
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- [openssl-users] for general questions about using the OpenSSL software
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and discussions between OpenSSL users.
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- [openssl-announce] for official announcements to the OpenSSL community.
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- [openssl-project] for discussion about the development roadmap
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and governance.
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Only subscribers can post to [openssl-users] or [openssl-project]. The
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archives are made public, however. For more information, see the [mailing
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lists] page.
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There was an [openssl-dev] list that has been discontinued since development
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is now taking place in the form of GitHub pull requests. Although not active
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anymore, the searchable archive may still contain useful information.
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<!-- Links -->
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[mailing lists]: https://www.openssl.org/community/mailinglists.html
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[openssl-users]: https://mta.openssl.org/mailman/listinfo/openssl-users
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[openssl-announce]: https://mta.openssl.org/mailman/listinfo/openssl-announce
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[openssl-project]: https://mta.openssl.org/mailman/listinfo/openssl-project
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[openssl-dev]: https://mta.openssl.org/mailman/listinfo/openssl-dev
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